Shipping policy
Shipping Policy
Last Updated: May 2026
At Scarlette Official, we are committed to delivering your orders safely and efficiently. By placing an order through scarletteofficial.co, you agree to the shipping terms outlined below.
1. Order Processing
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Proof of Shipment
The shipping confirmation email and tracking number serve as proof that your order has been shipped.
2. Shipping Times
Estimated delivery times may vary depending on your location, carrier operations, customs processing, weather conditions, and seasonal demand.
Estimated Delivery Times
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United States: 5–12 business days
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United Kingdom: 5–12 business days
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Canada: 6–15 business days
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Australia & New Zealand: 7–15 business days
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Europe: 6–15 business days
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Rest of the World: 7–20 business days
These estimates are not guaranteed and may occasionally be affected by circumstances outside our control.
3. Tracking Information
Once your order ships, you will receive tracking details via email.
Please allow up to 72 hours for tracking information to update after shipment.
If you have not received tracking information within 5 business days after placing your order, please contact:
4. International Shipping
We proudly offer international shipping to many countries worldwide.
Customers are responsible for ensuring that products ordered comply with local laws and import regulations.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.
These charges are determined by local authorities and are the sole responsibility of the customer.
Scarlette Official has no control over these fees and cannot predict their amount.
6. Customs Delays and Refused Shipments
Customs inspections may occasionally cause delivery delays.
Orders delayed, held, seized, abandoned, or refused by customs authorities due to unpaid duties, taxes, or import requirements are not eligible for chargebacks, refunds, or reshipments.
Customers are responsible for communicating directly with their local customs office when necessary.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided:
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We cannot guarantee successful delivery.
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Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.
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Orders already shipped cannot always be modified.
Please contact us immediately if you notice an error in your shipping details.
8. Lost, Delayed, or Stolen Packages
Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.
Scarlette Official is not responsible for:
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Stolen packages
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Packages left unattended after delivery
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Delivery delays caused by carriers
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Delays caused by customs inspections
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Weather-related disruptions
If you believe your package has been lost in transit, please contact us and we will assist in opening an investigation with the carrier.
9. Order Cancellations
Orders may only be canceled before they have been processed and shipped.
Once an order has been dispatched, it can no longer be canceled and must follow our Return & Refund Policy.
10. Shipping Protection
If shipping protection is offered and selected at checkout, claims will be handled according to the protection provider's terms and conditions.
11. Contact Information
For shipping-related questions, please contact:
Scarlette Official
Website: scarletteofficial.co
Email: support@scarletteofficial.co