Refund policy
Return & Refund Policy
Last Updated: May 2026
At Scarlette Official, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help.
Returns
We offer a 99-day return policy, which means you have 99 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition as received
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In its original packaging
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With all original tags attached
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Accompanied by proof of purchase or order confirmation
To initiate a return, please contact us at:
Returns sent without first contacting us and receiving return instructions will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at:
We will evaluate the issue and work to provide an appropriate resolution.
Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods
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Personalized or custom-made products
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Beauty and personal care products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Clearance or final sale items
If you have questions regarding a specific item, please contact us before purchasing.
Exchanges
The quickest way to receive a replacement item is to:
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Request and complete a return for the original item.
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Place a new order for the desired product once the return is approved.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
Returned items must be:
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Unused and unworn
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In original packaging
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With original tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card providers, and payment processors may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact Information
Scarlette Official
Website: scarletteofficial.co
Email: support@scarletteofficial.co